Which of the following is a major challenge for Outcome Management?
Options
A. Lack of coordination - creating an inconvenience to clients, economic waste for the community,
ineffectual use of already available resources
B. Supporting Rural Areas - 80% of families commonly account for 20% of social program spending
C. None of the above
D. A and B
Answer: A
Outcome management is a client-centric approach to service delivery which focuses on the results a
client is trying to achieve rather than focusing only on the services available. A collaborative approach is
encouraged which allows agencies to utilize the expertise of individuals within the agency and outside of
it. Traditional approaches have meant that clients have not received the right help at the right time and
therefore they remain dependent on the agency for a longer time. Additionally, agencies work in silos
and may not always have the necessary expertise to accurately identify clients needs.
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